Individual Bookings

All individual bookings are charged in full at the time of booking.

Cancellations:

• 14+ days before the booking date: Full refund.

• 3–14 days before the booking date: 50% cancellation fee applies.

• Less than 48 hours before the booking date: No refund.

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Group Bookings (10 or more paying guests)

Payment Policy:

• A 20% deposit of the estimated total is required to confirm the booking and secure your seats.

• The balance of payment is due 14 days (10 working days) before the event.

• All bookings are non-refundable once within 14 days of the event (see cancellation terms below).

• A group booking is defined as one booking under one name, though individual payments will be accepted if all guests use the same group name in the booking comments.

Cancellations:

• 21+ days before the event: Full refund (less any applicable bank transfer or processing fees).

• 8–20 days before the event: 50% cancellation fee applies.

• 7 days or less before the event: No refund.

• Reductions in numbers within 72 hours of the event are non-refundable.

• All cancellations must be made in writing (email is acceptable).

Refunds:
Approved refunds will be processed in accordance with the above terms.
Any bank transfer or international payment processing fees incurred by Te Vara Nui Village may be deducted and will be clearly disclosed at the time of refund

 

Rescheduling

Requests to reschedule may be considered if received at least 48 hours (individuals) and 5 days prior to the scheduled show date for group booking.
Rescheduling is subject to availability and may incur an administrative fee.

Child Age Policy

• Infants (5 years & under): Free of charge (must still be included in your booking)

• Children (6–11 years): Charged at the child rate

• 12 years & over: Charged at the adult rate
  Te Vara Nui reserves the right to verify the ages of all children upon check-in.

While every effort is made to provide a safe and enjoyable experience, Te Vara Nui Ltd and/or Pacific Mirage Ltd accept no responsibility for injury, illness, or loss that may occur during your visit.

This includes accidents involving walkways, steps, rocks, ponds, waterfalls, or other natural features, as well as any food or beverage-related sensitivities or adverse reactions. Participation in all shows, activities, and use of facilities is at guests’ own risk.

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Transfers Policy

Te Vara Nui Village offers guest transfers, which may be provided directly by our team or coordinated through trusted local transport partners. While we take care to ensure a safe and comfortable journey, all transfers are undertaken at the guest’s own risk. Te Vara Nui Ltd and/or Pacific Mirage Ltd cannot accept responsibility for any injury, delay, loss, or inconvenience that may occur during transport to or from our venue, whether the service is provided by us or on our behalf.

Guests arranging their own transport remain fully responsible for their arrival and departure.

Governing Law & Jurisdiction

All bookings, visits, and participation in services or activities provided by Te Vara Nui Village (operated by Te Vara Nui Ltd and/or Pacific Mirage Ltd) are governed by the laws of the Cook Islands.
Any dispute, claim, or legal proceeding arising from your visit shall be subject to the exclusive jurisdiction of the courts of the Cook Islands.
By proceeding with your booking or entering the premises, you agree to be bound by this legal framework.

Privacy Policy

We value your privacy. Te Vara Nui Village Ltd collects personal information such as your name, contact details, and booking information solely to manage reservations, provide services, and improve your experience. We do not sell your data and only share it with trusted partners for booking, payment processing, or as required by law. For any questions or to access your information, please contact us at culture@tevaranui.co.ck.